We welcome wholesale opportunities and our products can be found with various stockists and partners.
Wholesale Terms & Conditions
Please email for approval for a wholesale account and we will provide you with a code to use at check out.
HOW TO ORDER:
You can either place order through our general shop page. When we have received your order we contact you to discuss any particulars. We are happy to receive orders in an email.
If we are running low on stock according to the website please email us and we can arrange your order and adjust your invoice based on your needs.
Currently our minimum orders are set at $300, however we are willing to work with new businesses and will discuss other options provided you can prove that you are a registered business with a retail shopfront or website. All orders for new accounts must be paid upfront.
Wholesale costs are 50% of retail price. Not all products are available for wholesale, please contact us with any queries.
CHANGES OR CANCELLATIONS:
Any changes or cancellations to orders must be made within 38 hours of placing the order by emailing email@example.com
METHOD OF PAYMENT:
Payment can be made by Credit/Debit card, PAYPAL,or Afterpay.
Please allow 4-6 weeks for your order to ship, if we can deliver your order before this time due to stock levels we will inform you at the time of your order. Shipping and handling prices will be calculated and added to your invoice when the shipment is ready to be delivered.
We pack all items securely using either recycled packaging materials or biodegradable packing peanuts. We reuse packing materials received by us where possible. Postage is undertaken by courier company or Australia Post.
Free shipping does not apply. Please don't choose free shipping in the checkout.
NATURE OF HANDMADE PRODUCTS:
Many of our products are handmade and as such each product may vary slightly.
Please inspect all shipments immediately on delivery. Please contact us at firstname.lastname@example.org within 5 days of receipt of damaged products with a copy of your invoice and legitimate reasoning. Returned products will be replaced with new products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns and refunds based on change of mind & misuse will not be accepted.
Items that have been opened and/ or used are exempt from a return and will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive this item, we cannot refund you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days, less the restocking fee.
Any returns, cancellations or exchanges will be charged a restocking fee of 10% of your total for the items.
Refunds will not be granted for misuse of product.